IT Business Analyst - Support Centre

Location Birmingham
Discipline: IT
Salary: £40-50k dependent on experience
Job ref: 036071
Published: almost 2 years ago

The Person  

We are looking for an IT Business Analyst with previous experience of working on multiple end to end IT projects using waterfall and agile methodologies. Previous experience in a retail or supply chain environment would be favourable.


  • You will need good IT skills, excellent interpersonal skills, an eye for detail and be a team player.
  • Good working knowledge of project lifecycle, techniques and methodologies (agile and waterfall)
  • Business analysis skills and developing knowledge of analysis tools and techniques
  • Understanding of the business and its drivers
  • Able to rationalise potential issues and provide solutions
  • Have the ability to make things happen, a hands-on approach, delivery focused with an emphasis on practical results
  • Can prioritise, multi-task and plan effectively
  • Ability to engage with management level stakeholders and work collaboratively
  • Understanding of integrated multi-channel environment
  • Good communication and presentation skills
  • Developing ability to illustrate complex concepts in an easy to understand way
  • Awareness of operational risk management
  • Developing financial acumen and commercial awareness with the ability to understand financial and accounting implications of decisions
  • Problem solving and trouble shooting
  • The ability to make decisions individually and as part of a team

The Role

The size of the IT footprint at Selco is growing and we need an experienced IT Business Analyst to join the team. You will be part of a supportive and collaborative team to help deliver change.

Your normal working week will be 40 hours Monday to Friday, however you will be required to provide some evening and weekend working to support the deployment of change, so flexibility is needed.

Key Accountabilities

  • Understand commercial drivers and business strategy to ensure appropriate project prioritisation
  • Maintain effective relationships with stakeholders, provide communication to ensure business ownership
  • Work with stakeholders to establish how best to implement strategy using the existing system, or identifying required change
  • Contributing to functional strategy. Business Analysts will be developing a detailed knowledge of the business processes and systems.
  • Contribute and to assist stakeholders in the production of any required documentation; including, but not exclusively, Requirements, Business Cases, Project Initiation, Project Plans, Handover to BAU, Lessons Learned reviews and Management Reports.

The Future

We’re getting bigger by the year and, with new branches opening nationwide and more investment in our IT systems it’s a great time to join and help build our IT delivery team.


We offer a huge range of Company benefits including a competitive salary, free health cash plan scheme, profit-based bonus scheme, share save scheme, holiday buying, thousands of retail discounts and offers, a company pension scheme, Cycle to Work, free Life Assurance, free Health Cash Plan and a free GP Helpline.